Shipping & Returns
Free U.S. Standard Shipping
On all orders $20 and over (excluding taxes and discounts)
Free deluxe Nomad product sample with every order (while supplies last)
Free U.S. Returns
Free returns on all U.S. orders
Orders are shipped to the continental United States including Hawaii and Alaska
International shipping is offered worldwide with USPS First-Class Package International Service
Orders submitted by 10am EST will start processing the same day
Orders processing can take up to 2 business days (Monday - Friday, excluding U.S. national holidays)
Estimated delivery times are based on orders placed between Monday - Friday
|Shipping Method||Costs||Total Delivery Time|
|U.S. Standard Shipping (orders $20 and over)||$0||5 - 8 Business Days|
|U.S. Standard Shipping (orders under $20)||$3||5 - 8 Business Days|
|U.S. Expedited Shipping||$15||3 - 4 Business Days|
|Canada & Mexico (less than 5 single eyeshadows)||$5||Varies (up to 2 weeks)|
|Canada & Mexico (5 or more single eyeshadows, or 1 or 2 palettes)||$10||Varies (up to 2 weeks)|
|Canada & Mexico (3 or more palettes)||$18||Varies (up to 2 weeks)|
|Worldwide (less than 5 single eyeshadows)||$10||Varies (up to 2-4 weeks)|
|Worldwide (5 or more single eyeshadows, or 1 or 2 palettes)||$15||Varies (up to 2-4 weeks)|
|Worldwide (3 or more palettes)||$28||Varies (up to 2-4 weeks)|
RETURNS & EXCHANGES
We offer FREE returns and exchanges on all orders. Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To start the process, please contact us via email at firstname.lastname@example.org with “Returns & Exchanges” and your order number in the subject line. An email will be sent to confirm receipt and provide shipping instructions for the return, including a pre-paid shipping label.
Your return shipping via USPS will take 3 to 5 business days to arrive at our facility. Upon receipt, we will process it within 1 to 2 business days. Depending on your financial institution, the refund can take 5 to 7 business days to post to your credit card account.